Refund policy
Returns and refunds
We want you to be completely happy with your order. This policy explains how to return an item. It does not affect your statutory rights.
Returning an item You can return an item within 14 days of receiving it, as long as it is:
- Unopened
- Unused
- In its original packaging
How to request a return Email info@nitromalubricants.co.uk with your order number and the reason for the return. Once your return is approved, we will send you instructions for sending the item back.
Return postage is the customer's responsibility unless the item is damaged, faulty or not what you ordered.
Items we cannot accept back
- Opened or used oil, unless it is faulty
- Items that are not in their original packaging
- Sale or clearance items, where marked as such
Faulty, damaged or incorrect items If an item arrives faulty, damaged or leaking, or is not what you ordered, contact us and we will arrange a replacement or a full refund, including the delivery cost.
Refunds Once we receive and inspect your return, we will refund your original payment method within 3 to 5 working days.
Contact Nitroma Lubricants, Unit 23, Nutsford Vale, Manchester M12 5QJ. Email info@nitromalubricants.co.uk, Monday to Friday, 9am to 5pm.