Refund policy

You're in the right place to set your Return and Refund Policy in Shopify 👌

Here’s a ready-to-use policy for Nitroma Lubricants, tailored for selling engine oil — while staying clear, professional, and compliant:

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🔁 Return and Refund Policy – Nitroma Lubricants

We want you to be completely satisfied with your purchase.

If you're not happy with your order, you may return it within 14 days of receiving it, as long as the item is:

• Unopened

• Unused

• In its original packaging

📦 How to Request a Return

To initiate a return, please contact us at [your email or contact form] with:

• Your order number

• Reason for return

Once your return is approved, you will receive instructions on how to send the item back.

Return shipping is the responsibility of the customer unless the item is damaged or incorrect.

❌ Non-Returnable Items

We cannot accept returns on:

• Opened or used engine oil

• Items not in original packaging

• Sale or clearance items (if marked as such)

💰 Refunds

Once we receive your return and inspect it, we’ll issue your refund to the original payment method within 3–5 business days.

If the product was returned due to our error (wrong item or damage), you’ll receive a full refund including shipping costs.

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